STORE POLICY

CUSTOMER CARE

It is the top priority of Helena's Spice Shop to maintain quality products and satisfaction of our customers. We are a small but mighty company and would like to ensure that all inquiries, complaints, or concerns are addressed within a timely manner. Please see the below policy and procedures to address any needs that you may have.

1). Ordering- Customers may submit an email to Info@HelenasSpiceShop.com, regarding orders or any issues with ordering on our site.

2). Package Tracking- Order tracking numbers will be provided once packages are mailed, please allow up to the next business day to receive tracking numbers. If you have not received your tracking number, please contact Raquiyah.Anthony@HelenaSpiceShop.com.

PRIVACY & SAFETY

Effective Date: 6/12/2020

 

                                                   Helena's Spice Shop Privacy Policy                                        

 

HelenaSpiceShop.com truly respects the privacy of its users, and is fully committed to protect their personal information and use it properly. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

 

We strongly urge you read this policy and make sure you fully understand and agree with it, before you access or use any of our website. If you do not read, fully understand and agree to this Privacy Policy, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our website. 

 

Your Consent (please read carefully!)

This policy describes our privacy practices – what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your information.

 

By accessing or using any our website, you signify your consent to this Privacy Policy. You may use our website only if you fully consent to the practices described in this policy.

This HelenaSpiceShop.com Privacy Policy (“Privacy Policy”) describes how we HelenaSpiceShop.com, may collect and use information pertaining to each of our unregistered visitors and registered users (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of HelenaSpiceShop.com websites (including HelenasSpiceShop.com. and any of its subdomains, the “Website”), web applications (“HelenaSpiceShop.com Apps”), mobile applications (“Mobile Apps”), and related website (collectively, the “website”).

 

This Privacy Policy constitutes a binding and enforceable legal contract between Helena Spice Shop and you - so please read it carefully.

 

You may visit and/or use the website only if you fully agree to this Privacy Policy - and by accessing and/or using any of the website, you signify and affirm your informed consent to this Privacy Policy, including to the collection and processing of your Personal Information as defined and explained below.

Please note: you are not obligated by law to provide us with any information. We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying). You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.

 

There are two main methods we use:

  1. We collect information through your use of the website. For instance, when you are visiting or using our website, including when you browse the Website, register a member Account, and upload information and content, and/or download and use any HelenaSpiceShop.com Apps and/or Mobile Apps, we are aware of it and may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in below, including through the use of “cookies” and other tracking technologies.

  2. We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Website; when you sign-in to our website via third party services such as Facebook or Google; when you place purchases; when you submit or upload such Personal Information as you use any of our website; and/or when you contact us directly. 

 Why Do We Collect Such Information?

    We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  4. To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  6. To enhance our data security and fraud prevention capabilities;

  7. To consider Applicants’ candidacy for working at Helena's Spice Shop. 

  8. To comply with any applicable laws and regulations.

Job Seekers Information:

We welcome all qualified job seekers to apply to any of our open positions, by sending us their contact details and CV to HireMe@HelenasSpiceShop.com.

We will use such information solely for our internal recruitment, employment and business purposes.

www.HelenasSpiceShop.com. welcomes all qualified Applicants to apply to any of the open positions published at www.HelenasSpiceShop.com. jobs, by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreteness are crucial to our Applicants, and are committed to keep Applicants Information private and use it solely for www.HelenasSpiceShop.com. internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

      If you previously submitted your Applicants Information to HelenasSpiceShop.com., and now wish to access it, update it or have it deleted from www.HelenasSpiceShop.com. systems, please contact us at Info@HelenasSpiceShop.com.com.

 

Sharing Personal Information with Third Parties

We may share the information of our visitors, users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers.

The information may be shared solely in accordance with this policy.

HelenaSpiceShop.com, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Users preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

 

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by HelenaSpiceShop.com, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

Behavioural Targeting/Re-Targeting: Certain third party ad networks may display advertising on our Website or manage our advertising on other websites. Such parties may use certain tracking technologies to collect Non-personal Information about your activities on the Services and different third party websites to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain ad networks by clicking here(or if located in the European Union click here). Please note this does not opt you out of receiving any advertising.

 

 Use of Cookies and Other Tracking Technologies

By subscribing to any Services (including to any of our newsletters, blogs, social media accounts or public events) and providing HelenaSpiceShop.com with your e-mail address or any other contact information (such as your phone number or social media handle), you expressly agree to receive promotional content, messages or calls from HelenaSpiceShop.com. or our partners (acting on HelenaSpiceShop.com behalf) through such means. 

Accordingly, HelenaSpiceShop.com and its partners shall be entitled to call you or send you promotional content or messages by email, SMS, direct text messages, marketing calls and similar forms of communication. If you wish not to receive such promotional messages or calls, you may notify HelenaSpiceShop.com. at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

Communications from HelenaSpiceShop.com.

You agree that we or our partners may send you promotional messages and content. You can easily opt-out of receiving promotional messages by contacting us or using the “unsubscribe” options provided by us.

If you wish to access and/or request us to make corrections to the Personal Information that you have stored with us, or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, feel free to send us an email to HelenaSpiceShop.com. and we will respond within a reasonable timeframe and in accordance with any applicable law.

Note that you may also correct, update or remove certain parts of such Personal Information by yourself, or completely deactivate your User Account, through your User Account or User Website settings.

10. Accessing Your Personal Information

You may request to access or correct the personal information you have stored with us, by sending us an e-mail. You may also correct, update or remove certain information, or deactivate your account, through your account or website settings.

We may retain your Personal Information (as well as your Users-of-Users Information) for as long as your User Account is active or as otherwise needed to provide you with our Site.

We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.​

 

Security

HelenaSpiceShop.com has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Site; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

However – regardless of the measures and efforts taken by HelenaSpiceShop.com, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with HelenaSpiceShop.com or anyone else.

We therefore encourage you to set strong passwords for your User Account and User Website, and avoid providing us with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are more than welcome to contact us at Info@HelenasSpiceShop.com.

 

We collect two types of information regarding our Visitors and Users:

  1. Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heat maps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

  2. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third-party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

Third Party Services:

HelenaSpiceShop.com. has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement and data optimization services, content providers, and our legal and financial advisors (collectively, “Third Party Service(s)”). 

Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.

Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to such linked third-party websites and services.

Law Enforcement, Legal Requests and Duties:

HelenaSpiceShop.com may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

Protecting Rights and Safety:

HelenaSpiceShop.com may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of HelenaSpiceShop.com, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

Our Services include certain Social Media features and widgets, such as the “Facebook Connect” or “Google Sign-in” features, “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties are governed by their policies and not ours.

In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

HelenaSpiceShop.com. Subsidiaries and Affiliated Companies:

We may share Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. In addition, should HelenaSpiceShop.com. or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event. If we have a good faith belief that such change in control might materially affect your Personal Information then stored with us, we will notify you via e-mail and/or prominent notice on our Website of this event and certain choices you may have regarding your Personal Information. 

 

WHOLESALE INQUIRIES

If you are interested in wholesale options available for Helena's Spice Shop, contact Info@Helena'sSpiceShop.com or complete the Contact Us form found on our website.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Cash (POS)